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Frequently Asked Questions
Shipping & Delivery
Yes we offer worldwide shipping. Delivery times may vary depending on your location ensuring reliable and efficient delivery to our customers worldwide.
Orders are processed within 1-3 business days, ensuring a quick turnaround. Depending on your location, delivery will take just 4-9 business days for locally processed orders. You'll receive detailed delivery information, including a track and trace link, as soon as possible in your confirmation email
You can track your order anytime using the Track Your Order page or via the tracking link sent to your email.
“Out for delivery” means your package has been handed to the local carrier and is in the final delivery stage. Most orders are delivered the same day or the next business day.
Returns & Exchanges
Yes. We offer a 30-day return or exchange policy on eligible items.
Yes, exchanges are available within 30 days, provided the item is unused and in original condition.
Refunds are processed within 5–7 business days after approval. Processing times may vary depending on your bank or payment provider.
If your item doesn’t fit as expected, you can request an exchange in accordance with our return policy.
Sizing & Fit
Each product page includes a size chart and a size finder tool to help you select the best fit before ordering.
Yes. If you’re unsure about sizing, our tools are designed to guide you toward the most suitable option.
Free Gifts & Giveaways
Every order placed during an active giveaway period is automatically entered. No additional steps are required after placing your order.
Winners are selected from all eligible orders. Orders with a higher total value have a greater chance of winning, as the giveaway is based on order size. All entries are reviewed fairly during the selection process.
During selected promotions, orders above €99 automatically qualify for a free gift. Gifts are added to eligible orders while supplies last.
Payments & Security
Absolutely. All payments are processed using secure, encrypted systems and trusted payment providers. Your personal information is protected and never shared with unauthorized third parties.
No. All costs are clearly displayed at checkout. Once your order is placed, no additional charges will be applied upon delivery.
Delivery Issues
In rare cases, deliveries may fail due to incomplete or incorrect address details. Please ensure all shipping information is accurate at checkout to avoid delays or returns.
Still need help?
If you didn’t find the answer you were looking for, feel free to reach out via our email: info@noryy.com or create a ticket below. Our support team will assist you as soon as possible.
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